The deposit secures your booking and covers our service fee/commission for arranging your transport job. It also confirms your commitment so that a driver can be assigned quickly.

Yes, the deposit is refundable only if we are unable to successfully assign a driver to your booking or if the job cannot be completed due to our or the driver’s fault.

You can also cancel free of charge up to 48 hours before your collection date.

Yes. You can cancel free of charge up to 48 hours before your collection date with a full refund of your deposit. If you cancel later than that, the deposit may be non-refundable unless we fail to assign a driver.

Once your deposit is paid, we’ll send your booking details to your allocated driver. They will then contact you directly to make final arrangements and carry out the collection and delivery within your preferred time frame.

The remaining balance is paid directly to your assigned driver or transport company, using the payment method you both agree on (usually cash, bank transfer, or card).